Job Summary
We are looking for a dynamic Technical Support Engineer with exceptional server-side management skills and a knack for technical troubleshooting. The ideal candidate will be a quick thinker, an excellent communicator, and someone who thrives on solving complex problems efficiently.
Key Responsibilities:
- Provide professional and effective technical support to customers via calls and emails.
- Understand customer issues thoroughly and resolve them, aiming for on-the-spot solutions whenever possible.
- Manage and troubleshoot WordPress, Drupal, or other Content Management Systems (CMS).
- Handle server-side infrastructure with strong expertise in Linux servers, Windows Servers and AWS infrastructure
- Analyze, troubleshoot, and resolve technical problems with a methodical approach.
- Continuously learn and adapt to new technologies and challenges.
- Collaborate effectively in a team environment and adapt to dynamic customer requirements and technical landscapes.
Desired Qualities:
- Excellent verbal and written communication skills.
- A problem-solver with a customer-first mindset.
- Expressive, empathetic, and proactive in understanding and addressing customer concerns.
- Strong technical acumen, particularly in CMS platforms and server management.
Join us if you are passionate about delivering top-notch technical support and are eager to grow in a challenging and rewarding environment!
Your prior work-experience or being a fresher does not matter. We are looking for high energy, street smart thinkers and enterprising folks.
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